Position: ICT Technician

Job Description:

A Technical Support representative works closely with affiliates and provides resolution to various technical and software related issues. This role serves the technical needs of affiliates by troubleshooting product and server issues.  Other aspects of the position include strong communication and customer services skills, adaptiveness to individual users' requirement and the ability to effectively handle numerous tasks at one time.

High level overview:

• Determining software and hardware requirements to provide solutions to problems
• Responding to inquiries about software and hardware problems•     
• Adapting existing programs to meet users' requirements
• Installing and downloading appropriate software ensuring efficient use of applications and equipment
• Implementing computer networks, designing and maintaining web sites
• Update and repair existing equipment
• Repairing and replacing peripheral equipment such as terminals, printers and modems
• May provide support in a call centre role
• Able to work both independently, and as part of a team
• Able to work well under pressure
• Keep records of software and equipment
• Run test programs on the computer and related equipment
• Take details of customer problems by phone, in person or via email

 

Join the highly successful and rapidly growing team at Smartel and we will give you hands-on experience including comprehensive industry education and training.

Why you want to join our team:

• Annual salary starting between $34K and $40K depending on background
• Team oriented environment with recognition of individual strengths and skills
• Direct exposure to the most talented and experienced professionals in the industry
• Casual work atmosphere (jeans and t-shirts are fine with us!)

We are currently interviewing. If you are able to start “yesterday”, please submit your resume and cover letter for immediate consideration.